We take the time to package your order with utmost care. Should your order arrive damaged, we will replace the damaged items with no hassle. Please contact us if your order arrives damaged.
All returns are subject to a 20% re-stocking fee unless the items arrive in defective condition. Returns must be authorized. Refunds will be given less the shipping cost. Titan Diecast has the right to refuse returns or refunds if the return is found fraudulent. All returns must arrive in the same condition described by the customer. Returns to be shipped via UPS Ground. Label will be emailed with a return merchandise authorization to be placed in the package.
Cancellations on pre-orders. Pre-orders are cancellable, but the deposits are non-refundable. Sometimes model manufacturers will delay production resulting in a letter arrival date. If you are ordering in stock merchandise, cancellations are possible and may be subject to a restocking fee.
In order to better serve our customers, some models on our website will come directly to you from one of our distributors. Why do we do this you may ask? As a small business, sometimes it is hard to keep some models in stock that are not regular sellers for us. Even though your order might come from a different location, we can assure you that you will be 100% satisfied with the same great service as if it were to come from our warehouse.
Thank you for your understanding of our policies.